The company was prompt in replies and helpful with guidance to the unit. However, complimentary parking is only available if you booked more than a single room (Two rooms and above). For motorcycles have to park beside the building, parking overnight will result in your bike wheel being clamped and release fee is 30RM. Wouldve been better if parking was provided.
City center of Johor Bahru,ジョホール・バル周辺のホテル訪問者の73.2%がこのエリアを選択しています
ゲゲスト2024.11.21
The room was not fully cleaned up on entering the room at 7pm, and they forgot to give us keys to lock the room door but it was a 2 room unit with a shared main entrance so we had to request for keys at night to lock the door safely for the next few days.
We checked in with the owner in the afternoon but the jam coming in was very bad so we had to rush off for our appointments. The check in process was clumsy and they insisted on taking our passport photos that Anju didn't require and a RM200 deposit that was only returned upon check out. The owner didn't register our car to the parking lot and we were stuck at the carpark for a few minutes while we tried to exit the carpark for supper.
There was puke on the shower wall, hand prints on the mirror, and dots of puke in the toilet & sink. So I did some scrubbing to make it liveable since we're staying for 3 days. The coffee table also had hair and dandruff from previous user so it wasn't wiped down after use.
The bed is nice and firm, I actually had a good night sleep on the bed as compared to the lousier beds at Anju. Unit provided us with cutleries, cookware and utensils and working washing machine which we utilised.
Checking out was Abit messy because we cannot handover the keys and the carpark access card before leaving the carpark and 1 told us to handover at level 8 while the staff suddenly turned up at our door at 11.45am while we were still packing up. In the end we agreed to checkout at the carpark exit..
Price wise between YJYQ & ANJU, I would say YJYQ is more pocket friendly. And when I were to bring my family over for holiday, I would book YJYQ for the 2 bedroom join units.
We also received a small door gift. 😀
Overall I personally like staying at R&F.
City center of Johor Bahru,ジョホール・バル周辺のホテル訪問者の73.2%がこのエリアを選択しています
ゲゲスト2024.12.12
To the host:
Although R&F are closed to custom but the location are really inconvenient. By walking at least 20-30min even covered walkway. Less shop lot and local restaurant surrounding the stay.
Check-in instruction was unclear and mismatched the information with booking. Ultimately led me to wrong location and only found out there’s a mistake upon arrival. The network connection at the place are bad connectivity too. Spoiled the entire travel vibes by dragging the heavy luggage and caused inconvenience to traveller.
At the end only got sincere apologise by the host since they found the mistake upon arrival.
To Trip platform:
CS and duty manager lack of empathy. Robotic replies. Duty manager does not know how to write an apology letter and need me to teach how to storytelling and combine all info in one sentence. Just sent multiple messages to interrupt me in chat box . In order to resolve the issue they provided trip coin as compensation but less sincere attitude. Which I understand they only a worker not the boss.
HHo Ho He直前に予約しましたが、写真も素晴らしく、1泊するには最適だと思いました。しかし、たった1日で3部屋変更されました。最初の部屋は素晴らしかったのですが、友人がもう1つのシングルベッドにトコジラミがいることに気付きました。カウンターに行くと、カウンターのサービススタッフはトコジラミが何なのかわからず、部屋を変えてくれませんでした(シーツを交換したかっただけでしたが、トコジラミは殺虫剤なしでは駆除できません…)。トコジラミが何なのかを知っている別の男性が来て、別の部屋に連れて行ってくれました。夜、寝ようとした午前1時半頃、2つ目の部屋で停電があり、人が部屋に来て確認したりしましたが、結局別の部屋に変更しなければなりませんでした。本当に疲れた夜でした。部屋は少し埃っぽかったですが、イオンモールの近くだったので立地の良さを認めざるを得ません。