Hotel bem localizado, tivemos um imprevisto com a cobrança sendo realizada duas vezes, infelizmente houve um erro que passou por 3 atendentes do hotel, depois foi resolvido através de um estorno do pagamento, então neste ponto, tudo foi resolvido.
A área da piscina, a pesar de informarem ser coberta e aquecida, o aquecimento é mínimo, deixa ela de gelada para menos gelada, infelizmente a cobertura está bem danificada, possui vários buracos na telha, durante nossa visita, acabou chovendo e existem pingos por toda a área da piscina, o que fica quase que impraticável o seu uso.
Sinto falta de um restaurante mais profissional, com atendimento direcionado, principalmente no jantar.
O espaço é amplo e muito bonito, faltando apenas pequenos ajustes. Seria mais agradável para permanecer mais tempo, gerando receita contínua pro hotel.
It's okay and clean compared with other hotels. And people there are fairly friendly and helpful.Just two things not that good is the bed that not comfortable and also the breakfast not good enough,but it's okay for the trip.
IIsa ValenticDuring my stay at Sleep in Guarulhos in São Paulo, Brazil, booked through Trip.com, I encountered exceptional service from start to finish. The reception staff demonstrated impeccable customer service, promptly addressing a small issue with my booking without any hassle on my part. Their efficiency and professionalism ensured that my stay got off to a smooth start, allowing me to relax and enjoy my time at the hotel.
As a parent travelling with my 4-month-old, I was particularly impressed by the thoughtful amenities provided by the hotel. They provided a cot for my baby, which was not only of excellent size but also incredibly comfortable. It's always a relief to find accommodations that cater to the needs of families and Sleep in Guarulhos exceeded my expectations in this regard.
Of course, one of the highlights of my stay was the breakfast buffet, which offered an impressive array of options to suit every palate. From continental favourites to hearty breakfast dishes, there was something for everyone, and the quality of the food was outstanding.
Overall, my experience at Sleep in Guarulhos booked through Trip.com was nothing short of excellent. From the exemplary customer service at the reception to the comfortable accommodations and delicious breakfast options, every aspect of my stay was memorable and enjoyable. I wouldn't hesitate to recommend this hotel to fellow travellers looking for a wonderful experience in São Paulo.
SShenJessievery pleasure experience with Allure Moema Apartment. I am here for the Sao Paulo Expo, and THIS APARTMENT HOTEL IS AMAZING.
First, the location is very great, the neighborhood is very quiet and clean, you can easily shop within 5 minutes of walking to a very big shopping mall.
Second, the room and hotel are super professional. they have a gym and working zone that can quietly work inside. and all hotel are very clean and no noise during my trip.
Third, I love the staff here. and they are sooo patient and soooo nice. If I can back to Sao Paulo again, I definitely will choose this hotel again.
At first, as foreigners, we don't have local currency to pay the bill and they are willing to give us time and solutions to solve the problems. And, unfortunately, my backpack was stolen in a restaurant and I lost all my belongings. They were very concerned about my condition and comforted me thoughtfully. They even helped the kind people find my passport and help me return to my country as soon as possible.
I am so grateful I chose this hotel and I am so grateful that I met all these great people in Sao Paulo.
Definitely, a Great choice if you want to visit Sao Paulo Expo!
CCho Kin Keung基本的に英語を話す人は誰もいません、チェックイン時の経験は非常に貧弱です、オンラインで支払いましたが、再度支払いを求められます、2部屋予約しましたが、1部屋しか提供されません、交渉にある程度の時間が必要で、その後他のスタッフが見つけてくれます。英語を話すことは限られています。